Terms & Conditions

Terms & Conditions:

Last updated: 10 July 2017 20:59 GMT

Please read these terms and conditions before making any use of this website, (www.thegroomingclinic.com). If you do not agree to these terms and conditions please do not access or make use of this website.

The Grooming Clinic is owned and operated by Henry's Opinion Ltd. whose registered office is at Stable C. Knowle Lane, Surrey, GU6 8JN.

When placing your order with The Grooming Clinic, you undertake that all details provided by yourself are accurate and true to the very best of your knowledge. By confirming payment with us on this site, you are confirming that you are the rightful owner of the payment method or have been given prior notification by the owner to authorise any payment which may be associated with purchases at The Grooming Clinic. Payment methods that are deemed fraudulent with always be reported to the authorities.

Age Restricted Items

By using this site and agreeing to these terms and conditions, you are verifying that you are 18 years of age or older. For the avoidance of doubt, we require anybody making a purchase from www.thegroomingclinic.com to be 18 years of age or older and by making a purchase through this website you are confirming that you are 18 years old or over.

Product Ingredients

Product ingredients are subject to change at the manufcaturers discretion. For the most up-to-date ingredients refer to the product packaging.

Delivery & postage of orders should adhere to our delivery options notification advised at the checkout. Where possible we will endeavour to deliver your goods by the specified date but, we cannot be held responsible for delayed orders caused by matters out of our control, ie. third party suppliers facing difficulties meeting delivery requirements.

During the checkout process you will be asked to enter a delivery address for your goods to be sent to. It is your responsibility to ensure that the address entered is completely correct. Any queries raised for lack of receipt of goods that are found to be due to the incorrect address being entered by you at the checkout are your responsibilty and the refund or resending of the ordered goods under these circumstances does not fall within our remit to you.

Goods sent using a tracked or signed for service can be tracked and a signature for orders sent using this service within the United Kingdom can be obtained. Orders sent using a tracked facility should be signed for by the recipient only, and once a signature has been received we have fulfilled our commitment to you. Queries raised for lack of receipt of goods when a signature has been provided as proof of delivery will not be investigated by us, under these circumstances you will be required to contact the delivery service provider independently.

Delivery address: by agreeing to our terms of use you agree that the delivery address you have entered when placing your order has been cross-checked and is 100% accurate. Claims for non-receipt of goods will not be settled if an incorrect delivery address has been entered when placing an order.

No contract between yourself and The Grooming Clinic will stand until we notify you, the customer, of dispatch of a positive order. Your initial contact from us will by via email notifying you that we have received your request. This notification does not represent approval of such requests. Only goods sent in dispatch will be governed/covered by any contract between The Grooming Clinic and you the customer.

Voucher codes and promotional offers may only be used independently and cannot be used in conjunction with each other. A maximum of one promotional voucher or one free gift, where applicable, can be applied to each transaction.

International Orders

International orders may be subject to customs charges on arrival into the destination country. Customs charges are the responsibility of the individual who placed the order and must be covered by you. The Grooming Clinic will process the order according to international customs export guidlelines and provide adequate paperwork to support the rapid clearance through the international import protocol.


Whilst we endeavour to to ensure that information contained on this website is accurate and correct, we do not warrant the accuracy and completeness of the material and content on this website. We reserve the right to make changes to the content and material on this website, including but not limited to, the prices and products available, at any time without notice. The content and material on this website may be out of date and in-accurate and we make no commitment to update such content and material.

The content and material available on this website is provided as is without any terms of any kind, including but not limited to, warranties and conditions. We provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of fitness for purpose, the use of reasonable care and skill, and satisfactory quality) which but for these terms and conditions might have effect in relation to this website, to the maximum extent permitted by English Law.

The Sharing of Personal Information for means of resolution of a problem

It may be necessary for Henry's Opinion Ltd to share your details with our service partners for matters that may arise needing investigation. For example, but not limited to, a parcel being reported as undelivered or damaged. By agreeing to these terms and conditions you agree to us sharing your details with our service partners should we need to. During the checkout process you will be given the opportunity to leave a telephone number. By providing a telephone number you agree to us passing this number on to our delivery partners to be used only for the purposes of facilitating delivery of your order, this may include the number submitted being printed on to the address label applied to the outside of the box. Please note that we do not use telephone numbers for marketing.

Other costs associated with your order will be clearly displayed at the checkout and will be included in the total amount displayed. This does not include customs charges for countries outside of the United Kingdom. You will be notified of such costs by the authorities on arrival into the destination country.


Payment for your order will be accepted once processed by our secure credit/debit card encryption programme. We reserve the right to delay/hold all orders until we are satisfied that the payment method used is undoubtedly legitimate.

Unless stated otherwise, promotions including, but not limited to, free gifts and discount codes cannot be used inconjunction with each other. Only one code can be redeemed, or one free gift can be offered in a single transaction.

Right to Cancel

The Distance Selling Regulations allow you to change your mind/cancel your order within 14 days of receiving it, or a thrid party receiving it on your behalf, other than the carrier. Refunds/replacements will only be offered once we are satisfied that the goods returned are in saleable condition and have not been used with the orginal seals and packaging intact. Where goods are returned due to being faulty, the cost of return postage will be covered by us. Where goods are returned as unwanted, the return postage costs will need to be covered by you the customer.

How to Cancel your Order

If you would like to cancel your order, please email the following information to us at support(@)thegroomingclinic.com


Order Number:

Reason for cancellation, if applicable:

The above form is a model cancellation form, it's not necessary to use this but providing this information will help us to process your request as quicjkly as possible.

Unless otherwise stated, the following items are always excluded from vouchers code promotions: all sale items, Escentric Molecules, Carthusia, The Beautiful Mind Series, Bouddica Wode, The Ordinary, Hylamide. Please note that only voucher code/promotion can be used at any one time.