Customer Service

Shipping & Delivery
Full details on the delivery options we offer can be found here.
Privacy, Security & Cookie Policy
Our Privacy Policy details how we use and store your personal information. You can view our Privacy Policy here.
Returns & Replacements
We always want you to get the very best out of your purchase. Should you decide that the products you have purchased are no longer suitable, please see our returns policy here and follow the instructions to initiate a return. Please note that all goods must be returned in saleable condition. Postage costs are non-refundable unless the item you received is faulty.
Ordering
Placing an order is very simple. You can either place your order online or over the telephone by calling (+44) 01483 600 469.
Payment, Pricing & Promotions
Guidlines on promotions will always be available on request. Unless otherwise stated, promotions are limited to one per customer.
Viewing Orders
To view the status of your order simply login to your account and select the order you would like to track.
Updating Account Information
Updating your account information is really easy. Simply login to your account using your email address and password, navigate to the information you would like to change then save the changes.